We reserve the right to correct price after the order, if the pricing has a clear error and the price can be considered to be abnormally low in relation to the general price level. (Legal Action Act section 32)
Orders
Orders can be made directly by mail or by using the shopping cart on our website.
The customer must be at least 18 years of age to order. Under aged customers, by request, must show guardian signed authorization to place an order.
Computer packages that are worth over 3000€ and are modified by the customer’s needs are defined as special orders. Therefore customers must pay 10% value of the package with down payment or advance payment. Down payment will not be refunded if the order is cancelled by the customer!
Delivery
Delivery is made by either Matkahuolto or Posti via cash on delivery, prepaid or by credit card through Verifone. Please note that large packages are often considerably cheaper through Matkahuolto.
Customers receive an automatic notification when the orders are delivered to Matkahuolto and Posti. You will also receive Posti’s tracking code for the order.
Products can also be retrieved from our store. Our store will notify you when the order is ready to be picked up. Payment can be made upon pick up of the order, in which case the payment methods debit/credit VISA / VISA Electron and MasterCard. Remember to take your ID when you are picking up your prepaid order from our store. If you cannot pick up your order, you can give authorization to someone to pick it up. The authorization must include your order number, signature and the retriever’s information. It is possible to buy the products tax-free if the products are going outside the EU region.
Delivery Time
We aim to deliver the ordered products within 1-4 working days (Computer packages within 1-4 weeks). The stock and the estimated delivery time of the product are shown on the product information page.
We will inform the customers if the order takes more time to process than promised on our website. Contact will be made via telephone, email or a general notice on our website. If for some reason we do not contact you directly after the period contact us! A call or an email will settle the matter quickly. The customer is obliged to inform us with their contact information from where they are easily reached. This ensures the contact between us and the customers.
Please keep in mind that products with 0 stock may have a long delivery time. Adding such product to the order may delay it considerably and we will not inform about it separately.
Warranty Terms and Conditions
In general our product have a 1 year warranty (some specifically mentioned products and displays have 3 years) with the exception of special products such as pre-tested products (CPU’s, GPU’s, memory, etc.) as well as pre-installed cooling solutions (e.g. GPU’s) which the guarantee is limited to three months unless stated otherwise. Check the product description for these exceptions with the warranty period. Also check beforehand our prebuild computer packages about their warranty in their product description.
The warranty period begins on the date of purchase (products delivered by Matkahuolto or Posti) or when the product is retrieved from our store or when the product is shipped to the customer. Mainly we will replace the defective product with the same or replace it with a product with the corresponding features.
A replacement products warranty does not reset but continues from the original purchase date.
Warranty does not cover wear and tear, software faults, incorrect installation or operating faults caused by the customer (e.g. cooler removed or changed, serial number sticker removed or defaced).
Products under warranty must always be in its original condition. All modifications carried by the customer to the product will end the warranty.
The builder is responsibly for the costs of determining the defective part of the built computer.
Warranty returns always require you to fill in an RMA form on our website to determine a possible fault. You will receive a return message with detailed instructions for the return. We will always inspect the product for the described fault. Return parcels must be accompanied by contact information, descriptions of the fault and a copy of your receipt. Returns must be packaged carefully.
If the product has its own authorized warranty service, any possible costs will be charged.
Jimm’s PC-Store Ltd. does not assume any liability for special products such as air, water and compressor cooling products on accidents or material damages which have occurred on home installation and usage. The products are intended for the experts and professionals to be properly installed and used. Notice that all other liquids, except the coolants and distilled water found on our website, will terminate the water cooling products warranty!
Cancellation and Return Conditions
Products that are bought from our store have a 30 day cancellation and exchange policy from the day you receive the product. If the product or product are delivered in several instalments, the 30 days are calculated from the last consignment received. When calculating the cancellation right, weekends and holidays are included excluding the date of receipt. It shall be sufficient that the notice of cancellation is made within the time limit.
You can notify about your order cancellation either by using the cancellation form that comes with the order or using a free form. You can email the notification to our customer service asiakaspalvelu@jimms.fi , send it in mail to Lukkosepänkatu 7, 20320 Turku or call our customer service number 029 70 70700. You cannot return your order or leave it unclaimed without notify us with a cancellation. Customer is responsible for, if necessary, to show that the notice of cancellation has been made. Cancellation does not need an explanation.
It is the customer’s responsibility to show the date of receipt of the products for example a receipt from Posti or Matkahuolto.
The customer must keep the received product substantially unchanged or undiminished until the customer has decided to keep the products.
The product is not considered to be taken in use if the customer has handled the product as necessary to determine the nature, characteristics and functioning properly.
If the consumer does not keep the goods essentially unchanged or unreduced, Jimm's has the right to charge the amount corresponding to the decrease in value.
If the goods have become unsaleable due to having been used, Jimm's has the right to refuse to refund the customer at all for the amount the latter has paid.
When returning bundle- and game campaign products, all items included in that campaign must be returned.
A right of cancellation does not apply to sealed and supplied computer software, game, sound recording or video recording which has had its seal opened. Also the right of cancellation does not apply to sealed and delivered hygiene product (e.g. ear buds) which have their seal opened. In addition the right of cancellation does not apply to products which are product or are modified accordingly to the customer’s needs or are clearly specialized to the needs of the customer (e.g. specifically assembled computer or water cooling). The customer may lose his right of cancellation in other cases that are provided in the Consumer Protection Act, Chapter 6, §16.
It is considered an order for the company if the customer gives a company name during the order. Please submit a RMA request before returning. RMA requests will be accepted on a case-by-case basis.
Product returns are free of charge to the customers. Products must be returned to Jimm’s by using Posti’s customer return. The products must be packaged accordingly to the instructions we provide. You may also return the product directly to the store. Jimm’s reserves the right to charge customers for the return shipping if the product is clearly used or the return is unfounded for. Products must be returned without delay and no later than 14 days after the cancellation was made. The time limit is met if the customer send the products back before the 14 day time limit.
The customer is only responsible decrease in product value which is result of anything other than handing the product as necessary to determine the nature, characteristics and functioning. Any damages caused be the shipping must be reported immediately to the shipping company and Jimm’s.
If your order contains a product(s) which availability is marked as “not confirmed/ei vahvistettu”, this means that we are unable to guarantee the product's delivery. It is possible that the ordered product cannot be delivered at all. In this case our customer service will contact you and suggest a possible replacement product. However, if no replacement product is found, we will unfortunately have to cancel your order.
If the customer cancels the contract, Jimm’s will return all payments received from the customer, excluding surcharged delivery costs or other services already performed, without delay and in no later than 14 days after receiving the notice of cancellation.
Jimm’s will disburse payment with the payment method which the client has used for the initial transaction unless the customer has agreed otherwise and there are no extra costs to the customer.
Jimm’s may withhold payments for a refund until Jimm’s has received the product or until the customer has proven of having sent the product back.
Revocable agreement relating to ancillary contracts are cancelled with currently valid legislation.
Payment Security and Processing of Personal Data
We hope that customers log in to our system before placing an order. We save the following information to the customer registry: name, address, phone number, email address, username, password and the customers IP address.
We do not use customer information for direct marketing without your consent.
We do not disclose our customer’s information to a third party without authority provision.
Online and credit card payments are handled by Paytrail. Supported are all of the major online payments, credit cards and mobile payments. Our system do not collect any credit card information.
Settlement of disputes
Primarily we aim to resolve any dispute situations by negotiating directly with the customer either by email, telephone or in a meeting.
If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution.
Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices' Consumer Advisory Service (www.kuluttajaneuvonta.fi)
